Effective consultation and engagement with communities rather than carrying out a cynical box-ticking exercise is vital if organisations want to take their residents or customers with them and avoid opposition.
All too often large organisations offer meaningless “consultation” on a decision they have already made. Trisha’s experience in picking up the pieces from the effects of poor consultation means she understands how organisations should consult and engage with their local communities.
This involves talking with people at an early stage, and then using their views to shape their final decision. And, where this is not possible, going back to them to explain why. This approach is vital in developing key local documents such as the Neighbourhood Plan and Trisha can advise on the right way to achieve this, rather than just the easiest.